Voluntary Self-Exclusion

Sometimes gambling stops feeling like a game or a way to have fun. If you feel this way or find yourself gambling too much, the Voluntary Self-Exclusion program may be right for you.

Realizing you may have a gambling problem can be difficult to accept. That’s why there’s a support system in place to help you if you have concerns. If you’re at a casino, please feel free to visit the GameSense Info Center to speak with an advisor. All conversations are completely confidential.

If you have specific concerns, call the Massachusetts Council on Compulsive Gambling
Helpline: 800-426-1234.

Voluntary Self-Exclusion

Participants are encouraged to complete the Voluntary Self-Exclusion form available here. You can then contact a professional to set up an in-person appointment at any of the following locations:

  • GameSense Info Center
    At Plainridge Park Casino, 301 Washington Street, Plainville
  • Massachusetts Gaming Commission
    101 Federal Street, Boston
  • Massachusetts Council on Compulsive Gambling
    190 High Street #5, Boston

(Direciones en español)

At your appointment, you will you will meet with a professional who has been trained to handle requests for self-exclusion. They understand the difficult decision you’re making and will offer support to help you make a knowledgeable choice. You will need to show your government-issued identification, one that includes your signature and  a photograph – e.g., a driver’s license, passport, or  other identification. You will also sign the Voluntary Self-Exclusion Agreement and have your photograph taken.

How long will I be self-excluded?

The length of the exclusion period is up to you. Your choices include: six months; one year; three years, five years or lifetime. You can renew or extend the period at any time but you can’t reduce amount of time you select.

What happens once I’m voluntarily self-excluded?

During the period of your exclusion you will not be allowed to enter the gaming floor of any Massachusetts casino. To reduce the temptation to return to the casino, all reward points will be forfeited and marketing materials to you suspended. Persons who break the agreement and are found on the casino floor will be escorted from the gaming floor and forfeit any money wagered, losses, or winnings.

Once you’ve signed up, the information you provide will be given to all security offices in gaming venues throughout the Commonwealth. It is intended as a service to help you honor your commitment.

What happens when the term of my Voluntary Self-Exclusion ends?

If you choose to remain in the program: You can re-enroll at the Massachusetts Gaming Commission, Massachusetts Council on Compulsive Gambling or other authorized agent. It’s not recommended that you go to the GameSense Info Center at Plainridge Park Casino.

To un-enroll, you’ll need to participate in a brief information session. A trained professional will discuss with you safe gaming tips, risks of gambling and help available should you want it. It is required that you attend this session.