Ready to get help for a gambling problem? The Massachusetts Voluntary Self-Exclusion Program might be a helpful resource. So, what is it and how does it work? Here’s everything you need to know in a nutshell.
What is it?
A program that allows you to voluntarily exclude yourself from the gaming floor of all Massachusetts casinos for a pre-determined amount of time.
How do I enroll?
By phone: Calling the 24-hour Safer Gaming Education Line at 1-800-426-1234.
Online chat: Chat via the GameSense website, available 24 hours a day.
In-person: To schedule an appointment to enroll in the Massachusetts Voluntary Self-Exclusion Program, please contact the Massachusetts Gaming Commission at 1-800-GAM-1234 or by emailing firstname.lastname@example.org. Alternatively, you may visit any GameSense Info Center during casino operating hours without an appointment. Enrollment locations are:
- GameSense Info Centers
Located in Plainridge Park Casino, MGM Springfield and Encore Boston Harbor
- Massachusetts Gaming Commission
Located in Boston
- Community-based Enrollment
Our network of designated agents is made up of treatment providers and counselors who are trained in Massachusetts Voluntary Self Exclusion enrollment. Please click here to access the designated agent list.
- Remote Enrollment
Remote enrollment may be utilized by anyone who is unable to or is uncomfortable enrolling in-person at any of the above locations. A computer or mobile device with email access and video capabilities is required for this option. The enrollment form will be shared at the time of enrollment and may not be completed in advance.
Can I email or mail in my remote enrollment form?
No. Forms can only be accepted during in-person enrollments or remote enrollments.
How long will I be self-excluded?
That’s up to you. You can choose a term from one year to a lifetime. And if you want to extend the duration, you can do so at any time. The one thing you can’t do is reduce the time once you’ve signed on.
What happens once I’m voluntarily self-excluded?
You won’t be allowed to enter the gaming floor of any Massachusetts casino, including those not yet operational at the time of your enrollment. If you attempt to do so, you’ll be escorted from the area and forced to forfeit any money wagered, losses or winnings. This includes chips, tokens, prizes, non-complementary pay vouchers, electronic credits on a slot machine, and vouchers representing electronic credits/TITO slips.
From which properties am I excluded?
The Voluntary Self-Exclusion Program applies to all casinos in Massachusetts, regardless of whether or not they are operational at the time of enrollment. Casino operators reserve the right to share Massachusetts Voluntary Self-Exclusion participants with all of their properties, including those outside of Massachusetts.
Am I allowed to play the lottery if I am voluntarily self-excluded?
Yes. Enrollment into the Massachusetts Voluntary Self-Exclusion program does not prohibit you from playing the lottery or collecting any lottery-related winnings.
Can I go to other areas of the casino besides the gaming floor?
Yes. You’re allowed be inside the casino, just not on the gaming floor or any area where pari-mutuel or simulcasting wagers are placed.
What happens when my self-exclusion ends?
You’ll have to participate in a reinstatement session before being allowed to return to a gaming floor. The goal of the session is to arm you with safe gambling tips and give you all the support you need to take control.
Do I really have to complete a reinstatement session?
Yes. The point is not to determine whether or not you will be allowed to gamble again, but to help you get back in the game with a plan to keep it fun.
How do I schedule a reinstatement session?
Just go to the GameSense Info Center at Plainridge Park Casino, MGM Springfield or Encore Boston Harbor. All sessions will be conducted in person. You may also participate in a reinstatement session at the Massachusetts Gaming Commission Office in Boston, and can schedule this appointment by calling 617-533-9737 or by emailing email@example.com
How will my personal information be protected?
We take privacy very seriously and protect your sensitive information using strict security procedures. Under no circumstances will your information be shared with a family member, employer or clinician. Rest assured, you have our complete confidence.
Can I email or mail in my enrollment form?
No. We only accept forms that have been submitted and reviewed in person with a designated agent.
Can I enroll a friend or loved one into the program?
No. Enrollment may only be completed by the individual who is enrolling into the program. If you or a loved one is experiencing problems with gambling and needs support, please call 1-800-327-5050 or visit www.mahelpline.org/problemgambling to speak with a trained specialist. The helpline is available 24/7, is free, confidential, and available in multiple languages.
Looking for more information?
Please visit the Massachusetts Gaming Commission’s page on Voluntary Self-Exclusion for more information. Complete regulations may also be found here.
Voluntary Self-Exclusion Brochures can be found below:
- English: FAQ Brochure
- Spanish: FAQ Brochure
- Traditional Chinese: FAQ Brochure
- Simplified Chinese: FAQ Brochure
- Vietnamese: FAQ Brochure