Ready to get help for a gambling problem? The Massachusetts Voluntary Self-Exclusion Program might be a helpful resource. So, what is it and how does it work? Here’s everything you need to know in a nutshell.
What is it?
A program that allows you to voluntarily exclude yourself from the gaming floor of all Massachusetts casinos for a pre-determined amount of time.
How do I enroll?
Talk to a GameSense Advisor at Plainridge Park Casino, MGM Springfield or Encore Boston Harbor to set up an appointment, or call the Massachusetts Gaming Commission at 617-533-9737, or email email@example.com. You’ll learn everything you need to know. While enrollments must be done in person, please visit https://massgaming.com/about/voluntary-self-exclusion/ for a list of our designated agents who operate in and around Massachusetts. Remember, all conversations are confidential
How long will I be self-excluded?
That’s up to you. You can choose a term from one year to a lifetime. And if you want to extend the duration, you can do so at any time. The one thing you can’t do is reduce the time once you’ve signed on.
What happens once I’m voluntarily self-excluded?
You won’t be allowed to enter the gaming floor of any Massachusetts casino, including those not yet operational at the time of your enrollment. If you attempt to do so, you’ll be escorted from the area and forced to forfeit any money wagered, losses or winnings. This includes chips, tokens, prizes, non-complementary pay vouchers, electronic credits on a slot machine, and vouchers representing electronic credits/TITO slips.
From which properties am I excluded?
The Voluntary Self-Exclusion Program applies to all casinos in Massachusetts, regardless of whether or not they are operational at the time of enrollment. Casino operators reserve the right to share Massachusetts Voluntary Self-Exclusion participants with all of their properties, including those outside of Massachusetts.
Can I go to other areas of the casino besides the gaming floor?
Yes. You’re allowed be inside the casino, just not on the gaming floor or any area where pari-mutuel or simulcasting wagers are placed.
What happens when my self-exclusion ends?
You’ll have to participate in a reinstatement session before being allowed to return to a gaming floor. The goal of the session is to arm you with safe gambling tips and give you all the support you need to take control.
Do I really have to complete a reinstatement session?
Yes. The point is not to determine whether or not you will be allowed to gamble again, but to help you get back in the game with a plan to keep it fun.
How do I schedule a reinstatement session?
Just go to the GameSense Info Center at Plainridge Park Casino, MGM Springfield or Encore Boston Harbor. All sessions will be conducted in person. You may also participate in a reinstatement session at the Massachusetts Gaming Commission Office in Boston, and can schedule this appointment by calling 617-533-9737 or by emailing firstname.lastname@example.org.
How will my personal information be protected?
We take privacy very seriously and protect your sensitive information using strict security procedures. Under no circumstances will your information be shared with a family member, employer or clinician. Rest assured, you have our complete confidence.
Can I email or mail in my enrollment form?
No. We only accept forms that have been submitted and reviewed in person with a designated agent.
Can I enroll a friend or loved one into the program?
No. Enrollment may only be completed by the individual who is enrolling into the program. If you’re worried about someone, we recommend contacting the Massachusetts Council on Compulsive Gambling 24-hour Help Line at 800-426-1234.
Looking for more information?
Voluntary Self-Exclusion Brochures can be found below in English, Spanish, Simplified Chinese and Traditional Chinese.