Sometimes gambling stops feeling like a game or a way to have fun. If you feel this way or find yourself gambling too much, the Voluntary Self-Exclusion program may be right for you.
Realizing you may have a gambling problem can be difficult to accept. That’s why there’s a support system in place to help you if you have concerns. If you’re at a casino, please feel free to visit the GameSense Info Center to speak with an advisor. All conversations are completely confidential.
If you have specific concerns, call the Massachusetts Council on Compulsive Gambling
Participants are encouraged to complete the Voluntary Self-Exclusion form available here. You can then contact a professional to set up an in-person appointment at any of the following locations:
- GameSense Info Center
At Plainridge Park Casino, 301 Washington Street, Plainville
- Massachusetts Gaming Commission
101 Federal Street, 12th Floor, Boston
How do I enroll?
To enroll in the Voluntary Self-Exclusion Program, please contact a professional to set up an in-person appointment at any of the following:
- GameSense Info Center
Located by the parking garage elevators at Plainridge Park Casino
- Massachusetts Gaming Commission
Located in Boston, at 617.533.9737 or firstname.lastname@example.org
At your appointment, you will meet with a professional who has been trained to handle requests for self-exclusion. They understand the difficult decision which you are making and will offer support to help you make a knowledgeable choice. During enrollment, you will need to show your government-issued identification, one that includes your signature and a photograph – e.g., a driver’s license, passport, or other identification. You will also sign the Voluntary Self-Exclusion Agreement and have your photograph taken.
If you would like to complete the enrollment form before your appointment, it is available here.
Voluntary Self-Exclusion FAQs
Please note: FAQs are provided for informational purposes only and the actual rules are contained in the Massachusetts Gaming Commission’s regulations which can be accessed by clicking here.
How long will I be self-excluded?
The length of the exclusion period is up to you. Your choices include: 6 months; 1 year; 3 years, 5 years or lifetime. You may select the lifetime exclusion only if you have first completed a shorter term. You can renew or extend the period at any time but you can’t reduce amount of time you select. Upon completion of your selected duration, you must participate in an exit session in order to be removed from the Voluntary Self Exclusion list.
What happens once I’m voluntarily self-excluded?
During the period of your exclusion you are not allowed to enter the gaming floor of any Massachusetts casino. To reduce the temptation to return to the casino, all reward points will be forfeited and direct marketing materials suspended. Excluded person identified on the gaming floor will be escorted from the area and must forfeit any money wagered, losses, or winnings. This includes confiscation of any money or thing of value that has been converted to a wagering instrument including things like chips, tokens, prizes, non-complimentary pay vouchers, electronic credits on a slot machine, and vouchers representing electronic credits/TITO slips.
Can I go to other areas of the casino besides the gaming floor?
Yes, you may be inside of the casino but not on the gaming floor or any area where pari-mutuel or simulcasting wagers are placed.
From which properties am I excluded?
The Voluntary Self-Exclusion program applies to all casinos in Massachusetts, regardless of whether or not they are operational at the time of enrollment. Individual casino operators reserve the right to share Massachusetts Voluntary Self-Exclusion participants with all of their properties, including those outside of Massachusetts.
What happens when the term of my Voluntary Self-Exclusion ends?
You will remain on the Voluntary Self-Exclusion List permanently until you have completed an exit session. During this session, a trained professional will discuss with you safe gaming tips, risks of gambling and referrals to additional help should you want it. Please note that your term does not expire automatically, and you will only be removed from the list after successful completion of the exit session and upon written confirmation from the Massachusetts Gaming Commission.
While participating in an exit session at the GameSense Info Center is not ideal due to its location within the casino, we recognize that it is easier for some people to access and are currently exploring additional locations where exit sessions can be conducted.
Why do I need to complete an exit session?
The purpose of the exit session is not to determine whether or not you can come off the list, rather it is a final point at which you will be offered problem gambling resources and have the opportunity to discuss a plan to keep gambling fun and safe in the future.
How do I schedule an exit session?
You may schedule an exit session with a trained professional at the GameSense Info Center. At this time, all exit sessions must be conducted in person.
Can I re-enroll in the program?
Yes, you may re-enroll into the program as many times as you would like. To do this please schedule an appointment with the GameSense Info Center.
Will I be contacted during my exclusion?
After successful enrollment into the Voluntary Self-Exclusion program, the Massachusetts Gaming Commission and its licensees will not contact you via phone, email or standard mail regarding your exclusion. However you may reach out to the Massachusetts Gaming Commission at any time should you have questions about your enrollment by calling 617.533.9737 or by emailing email@example.com
How will my personal information be protected?
The Massachusetts Gaming Commission takes privacy very seriously and protects your sensitive information using only secure procedures. Under no circumstance will your information be shared with a family member, employer or clinician who may request it.
Can I email or mail in my enrollment form?
At this time the Massachusetts Gaming Commission can only accept forms which are submitted and reviewed with a designated agent in person.
What is the Voluntary Self-Exclusion evaluation?
Currently the Massachusetts Gaming Commission is working with researchers at the Cambridge Health Alliance-Division on Addiction to evaluate the Voluntary Self-Exclusion Program. The purpose of this study is to determine the program’s effectiveness and to identify any areas for improvement. This evaluation is offered to individuals at the time of enrollment however participation is completely voluntary.