b'2020 IMPACT REPORTVOLUNTARY SELF-EXCLUSIONThe Voluntary Self-Exclusion (VSE) program allows participants to voluntarily prohibit themselves from accessing the gamingfloor at all Massachusetts casinos for apredetermined length of time of one year,three years, five years, or their lifetime. Over 85% of all enrollments are conducted byBetween June 2015a GameSense Advisor and most commonly takeand December 2019,place at a GameSense Info Center.The VSE program is designed to engage779participants in order to support their decision and to offer to connect them with additional help. Between June 2015 and December 2019,779 individuals enrolled in the VSE program;INDIVIDUALS80% of enrollees who completed a follow-upenrolled in thesurvey reported that they were gambling lessVSE programat follow-up than prior to MA-VSEP enrollment (Nelson, Kleschinsky, LaPlante, et al., 2018).Research has shown that the Massachusetts VSE program is an effective intervention to help persons struggling to control their gambling. Participants reported reduced gambling-related problems, including improved mental health and relationship quality. Participants who had previously enrolled in other VSE programs reported a significantly more positive enrollment experience witha GameSense Advisor.Mark Vander Linden MGC Director of Research and Responsible Gambling11'