b'CASINO EMPLOYEES 88 %GameSense builds the capacity of casino employees, includingOF CASINO management, through education and interactions designed toEMPLOYEES promote responsible gaming and mitigate problem gambling. In partnership with the three casino licensees, GameSense hashave rated the provided both new-hire orientations and advanced responsibleresponsible gaming gaming trainings to well over 5,000 Massachusetts casinotrainings as very employees. Evaluations show that 88% of casino employees good or excellenthave rated the training as very good or excellent (Gray, Shaffer, LaPlante, 2018). GameSense empowers and supports casino employees to take action to support patrons in need of assistance. In fiscal year 2019, GameSense Advisors engaged 2,994 casino employees with conversations about responsible and problem gambling. Additionally, on 266 occasions, casino employees, gaming agents, and state police officers have referred patronsor requested assistance from an on-site advisor.6WHAT IS GAMESENSE?'